Good CSR initiative

Mariam, a hearing impaired service staff at the restaurant

On 5th September 2012, I went to Seoul Garden at Ngee Ann City for lunch with two of my friends, Jennifer and Lyana.

I noticed that the restaurant employed three mute workers, Mariam, Min Wee and Nahar.

The hearing impaired staffs wear a badge to indicated their handicap.

I would like to compliment the management and staff of Seoul Garden, Ngee Ann City for their commitment to Corporate Social Responsibility. The three mute staffs worked well with other staffs in the restaurant.

Kudos to the Management of Seoul Garden Restaurant.

Excellent Service "stuff" at NLB

I was looking for a book, "Know What You Don't Know" by Michael A Roberto. Searched the web and found the code "658.4035 ROB" and available at Tampines Regional Library. I then checked the opening hours "Closed at 9pm". Looked at the clock and it was 8:15pm. Decided to dash down and try my luck.

When i got there, it was already already 8:30pm. I have 30 minutes to search for the book. I looked around and could not even find the shelf with "658". Then I saw a lady dress in dark blue polo tee with " Certis Cisco". I wondered if she is a staff or a visitor as she was stacking the books onto the shelf. I decided to ask her. I asked, "Do you work here?" and she replied, "Yes". Happily, I showed the codes for the book and she led me to the Reference section of the Library. I asked along the way, "Isn't this the reference section?", she replied, "Yes, but she said that the books can be loaned. She helped me to the book and i hurried to the checking out machine to complete the transaction.

Later I found out that her name is "Zuraidah" and wrote a note of compliment to her boss, National Library Board.

With such excellent service, i made the search in a flat 7 minutes. I could not have done so without her. Thank you, Miss Zuraidah.

Keep up the good work.

A simple initiative to get your customers happy

My wife drives a 6 year old Toyota Altis. After the warranty expired, we would always send the car to a nearby service center for convenience and to save on costs.

Most recently, we experienced noises below the car's floor board when the engine was switched on. I decided to send the car to the main agent service center, Borneo Motor 's Leng Kee Service Center, for servicing and a full check-up. I had to make an appointment in 3 weeks in advance.

On 1st September, I arrived at the service center in Leng Kee Road and it was a 45 minutes wait despite having made an appointment made in advance. When attended to, I informed the customer service executive of the car's noise. He then arranged for a technical supervisor to test drive the car. The technical supervisor immediately identified the root of the problem and pointed it to the water pump and/or the alternator.

I later on received a call from the customer service executive informing me of the confirmed faulty parts and that the car would be ready the next day. Overall, I was happy with the repairs, and thought it to be another routine service.

What surprised me 3 days later was receiving a call from the service centre enquiring if I was satisfied with the car's performance. The call was unexpected, but proved to be a good service initiative by the people at Borneo Motors' Leng Kee Service Centre.