I was looking for a book, "Know What You Don't Know" by Michael A Roberto. Searched the web and found the code "658.4035 ROB" and available at Tampines Regional Library. I then checked the opening hours "Closed at 9pm". Looked at the clock and it was 8:15pm. Decided to dash down and try my luck.
When i got there, it was already already 8:30pm. I have 30 minutes to search for the book. I looked around and could not even find the shelf with "658". Then I saw a lady dress in dark blue polo tee with " Certis Cisco". I wondered if she is a staff or a visitor as she was stacking the books onto the shelf. I decided to ask her. I asked, "Do you work here?" and she replied, "Yes". Happily, I showed the codes for the book and she led me to the Reference section of the Library. I asked along the way, "Isn't this the reference section?", she replied, "Yes, but she said that the books can be loaned. She helped me to the book and i hurried to the checking out machine to complete the transaction.
Later I found out that her name is "Zuraidah" and wrote a note of compliment to her boss, National Library Board.
With such excellent service, i made the search in a flat 7 minutes. I could not have done so without her. Thank you, Miss Zuraidah.
Keep up the good work.
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